Adorama - Photography Stores & Services - 42 W 18th St, Flatiron, New York, NY

Adorama   - Photography Stores & Services - 42 W 18th St, Flatiron, New York, NY
8/25/2016

A business is tested when an issue occurs.I've been a long time customer (over 3 years) of Adorama since they have great prices and haven't had any issues until last week.I received a package with missing contents which seems like it was caused by UPS internal but that's not for me to say.  If you have this kind of issue, KEEP EVERYTHING.  They will ask for detailed pics and UPS will come to pickup whatever is left of it for investigation.The customer service wasn't as fast as Amazon, but Helen / Leah resolved my issue within 4 business days.  The delay is understandable.  I'm sorry for comparing it with a giant like Amazon.  With the amount I saved, I'd still stick with Adorama.

Comment from Helen O. of Adorama Business Manager 8/28/2016 Thank you so much for taking the time to post, Kenji - I made sure to copy to Leah, as well. Please… Thank you so much for taking the time to post, Kenji - I made sure to copy to Leah, as well. Please hold on to my direct contact details, and if you ever have any concern in the future that you can't resolve, or simply a query about Adorama products or service, please never hesitate to get in touch with me me directly. Helen Oster Adorama Camera Customer Service Ambassador [email protected] Read more 9/27/2016

Purchased a camera tripod from Adorama. I followed all the instructions and mailed all the necessary documents for my rebate. I even waited 3 additional weeks to check the status as written under their terms and conditions. I emailed them. First email response was demanding me to send the copy of the rebate forms and the link even though they had my order number which could be used to track details. Their instructions did not require me to make a copy and keep them but I had a feeling and I made copies anyways. Copies recommended it says not required. If I didn't have anything probably game was over. After sending what they asked for but I didn't really need to they referred me to manufacturer. I was told they are the ones handling rebates. Did they really need to see my rebate forms to make me get in touch with the manufacturer? I called tiffen and spoke with a person but yet to receive an answer.All this is for a $15 rebate btw. It's not the amount but horrible customer service Adorama providing to their customers. To be continued (till I get my money)...

Comment from Helen O. of Adorama Business Manager 9/27/2016 I was sorry to read that this was your experience, Aisha, and I would like to assist you. However, I… I was sorry to read that this was your experience, Aisha, and I would like to assist you. However, I will need your order number to be able to identify you.Can you please email me directly: [email protected] accept my apologies for the frustration caused and I very much look forward to hearing from you.SincerelyHelen OsterAdorama Camera Custoner Service [email protected] Read more 8/31/2016

[ August, 2016 ]Purchased something online that would qualify for the money-back guarantee within 30 days. Adorama claimed that my reasoning for a product not living up to the specifications (physical dimensions of a case) reasoned as "no longer needed". Actually, I did need the product, but needed one that you properly gave the dimensions for. Anyway, they wanted to take $28.10 off the original purchase price in addition to the return shipping that I would pay. That's over 20% of the total value of the product.So, I'll keep my does-not-meet-my-purpose case here and keep my business for another organization that stands by the jargon they post on their website.See ya later, Adorama.

Comment from Helen O. of Adorama Business Manager 8/31/2016 Thank you for your feedback, Eric, although I was deeply concerned to read that this was your… Thank you for your feedback, Eric, although I was deeply concerned to read that this was your experience. From your description it sounds as though it is possible the CS agent you spoke to may have made an error. I'd welcome the opportunity to understand more, but am unable to ID you or your transaction without additional information.Would it be possible for you to email me: [email protected] with additional information, eg your order number, and I will give this matter my early attention.Please accept my apologies for the inconvenience and frustration caused and I very much look forward to hearing from you.Helen OsterAdorama Camera Customer Service [email protected] Read more 8/30/2016

I was happy a customer at Adorama many years ago and it seemed like a no brainer to go back to them for picture printing services.  Unfortunately this is experience was not as positive as my prior.In March I ordered about 100 prints to be picked up at their Manhattan location.  I was pleased  when they were ready for pick up so quickly, but was quickly disappointed when I got home saw the foggy quality of the prints -- my biggest mistake was not checking the prints before I left the store.  Displeased, I contacted them and they asked me to take a picture of the prints I received and email it to them for review.  No one mentioned to me that there was a file size limit so they apparently never received it.  I sent them again as a smaller file and was told they'd be reprinted.  I questioned whether I'd be better off having them printed on glossy paper, but was told the luster paper I had originally ordered would be best. A week or two after they were ready I finally was able to go pick up the re-prints.  At this time the store was closed the entire week for Passover (I'm Jewish, so I get it, but no one thought to mention that to me) so I had to return yet again to pick them up.  When I arrived there was a lot of confusion and they couldn't find my pictures.  Apparently my prints had been there "too long" so they were sent back to Brooklyn.  Why didn't anyone think to call me before doing this?Now almost 2 months after my initial order, my re-prints were going to be mailed to me (after a ridiculous argument over their one week shipping time....from Brooklyn....to lower Manhattan).  I finally received the prints and they were just as bad as the first set.  I called several times and asked to speak with a manager, who was never there, and I'm pretty sure the women answering the phone wasn't actually passing my messages along, so I never received a call back.  I know it's been several months, but I will be calling to dispute the charge with my credit card company so I can have them properly printed at a more reputable location.

Poor picture printing services. Picture file I submitted on top, the foggy and poorly colored print I received on the bottom :( Poor picture printing services. Picture file I submitted on top, the foggy and poorly colored print I received on the bottom :( 8/11/2016 Updated review

Hi Helen - I appreciate your email and response. You mentioned in your email to me that you were going to accept the return, on a condition that I absolutely cannot meet, i.e,  "provided you have not used them at all" - This condition was absent from your more public Yelp response. As I mentioned before on Yelp, I started using it when I gave up on the refund. So, there is no way I could meet that condition.Nevertheless, it is worth $25 that it cost me - it works fine. I will keep it. I know what your warehouse manager told you. I am over 55 years old and have bought a ton of brand new equipment/electronics, and I can tell when something is factory packed/sealed. I guess we will have to agree to disagree.

8/5/2016 Previous review I should have checked Yelp reviews before I ordered. I saw a great deal on a set of headphones on… I should have checked Yelp reviews before I ordered. I saw a great deal on a set of headphones on Adorama ($69.99 list, on sale for $29.99), with free shipping. Since the website did not say it was used/refurbished, I assumed the default - that it was NEW.  Well, when I got it, the headphones were clearly used. Poorly packed, no seal, headphones had no wrapping, so there was dust on the padding, and small scratches on the headphones itself. I wanted to return it right away, but the insert in the package said I will be billed $15.00 to pay for the "free shipping" they gave me. Plus, for me to return at my expense, it will be another about $10.00.For a $30 set of phones I would only get back $5! What a scam. I emailed Adorama - 2 days later someone responds, saying they want pictures before they can look into the matter. I respond right away with the pictures. Another 2-3 days later, no response. I write back to them "Hey, what's going on?". The same person responds that he is waiting for the pictures. I resend the pictures and say "Please look at the attachments this time". All I wanted was to return this set and get a Brand new one. Another day or 2 later, he writes back that they will give me a $5 credit if I keep what they sent me. If I don't want to settle for it, I can email them. No comment on if they will exchange it and Pay for the shipping. By this time, I am totally frustrated (I think that is their goal - they succeeded) and I said give me $5, and I started using the headphones that had been sitting in the box all this time. What a disappointment and a very frustrating experience.If they are selling used or refurbished equipment, the ad needs to be clearly marked so. It should not be advertised as an item "On sale", implying a new item that has being marked down. Read more Comment from Helen O. of Adorama Business Manager 8/11/2016 EDIUT: I checked with our warehouse manager, and can confirm with 100% certainty that these… EDIUT: I checked with our warehouse manager, and can confirm with 100% certainty that these headphones - which you purchased for $29.99, instead of the regular retail price of $69.99 - adorama.com/sasr950.html - were absolutely brand new out of the box.I advised you of this, but nevertheless gave you the opportunity to return them to us within the first 30 days from your date of purchase, (which was July 16). As I did not hear from you, I understand that you have chosen to keep these headphones.Helen Oster Adorama Camera Customer Service Ambassador [email protected] was deeply concerned to see this, and would firstly like to apologise that the headphones you received did not appear to be brand new, and that the call center representative appears not to have fully grasped the situation - or to have responded in a timely manner to your queries.Our policy is that unless a product is advertised as used, demo or open box, then our customers should receive an item that is brand new out of the box. And on the rare occasion that there is a mix-up in the warehouse, you should have been offered a pre-paid return shipping label plus a full refund (and no charge for the outbound shipping costs).I'd welcome the opportunity to get to the bottom of this and to resolve it properly; can you please email me: [email protected] with your order number, and this will have my early attention.Please accept my deepest apologies for the disappointment and frustration caused, and I very much look forward to hearing from you.Helen Oster Adorama Camera Customer Service Ambassador [email protected] Read more 9/26/2016

Sep. 12, ordered a Mitikon 85mm for Sony Alpha A-mount(listed on Adorama.com as A-Mount), Sep. 15 opened package to see a Sony FE-mount, wrong part not big deal. Called the costumer service, talked to a **** P. "We need pictures or box...bar code......". Sent emails with all requested pics, on Sep. 16 I called back to confirm emails where received, **** D. said no sorry send them to me, I forward the emails, with even more pics at her request. Please allow two business days for our investigation. That was the LAST time I ever heard from Adorama(I  had sent emails to **** D. asking for updates never heard back, that was all the communication I got from them), today is the Sep. 26 and I still have a unusable to me lens, I don't have Sony E mount, thats why I ordered A-mount.On Sep. 20, I contacted Adorma via PayPal, they said "Please allow us 2 business days...", that was at 3 business days, I called CS on Sep. 23 asked to speak with a manager, was put on hold for a while and then told sorry manager is unavailable to help, we will send you a return shipping label and make sure you get an A_mount lens, NEVER RECEIVED THE SHIPPING LABEL! Did they send the e-mail, IDK, why are they blowing me off, IDK...Adorama made a simple mistake, so what, they have not done anything to correct it.Go to Amazon, or BnH for your purchases and please don't trust Adorama.

Comment from Helen O. of Adorama Business Manager 9/26/2016 I'm really so, so very sorry, MatthewThis is absolutely not the level of service NOT the level of… I'm really so, so very sorry, MatthewThis is absolutely not the level of service NOT the level of service our customers should be receiving. In my experience the CS team usually respond very fast when they receive pictures showing damaged or incorrect goods shipped.Which suggests that for some reason your pictures didn't actually get through. Possibly the file was too large, or was in a format they couldn't open?Can I ask you to please try one more time, and send them directly to me: [email protected]? If you do not hear from me within 6 hours, direct message me here on Yelp.I can also arrange a label for the return, but cannot ID you from the info on here, so could I also get your order #.Thanks so much, and please accept my deepest apologies for the frustration caused.Helen Oster Adorama Camera Customer Service Ambassador [email protected] Read more 6/17/2016

I placed an order online for a new filter but I received an opened box with broken seals. Adorama provides customer service during its normal business hours... therefore good luck if you need assistance during holidays and weekends. If you live on the West Coast and have a deadline for your project, it seems wiser to stay away from NY based retailers: any error with your order becomes a 3 weeks deal. They won't ship anything or try to catchup until they get the returned item. I had better expectations.

Comment from Helen O. of Adorama Business Manager 6/18/2016 I'm really sorry to see this, Jerome.Can you please email me: [email protected] with your order… I'm really sorry to see this, Jerome.Can you please email me: [email protected] with your order number plus an image of the box - showing the issue you describe with the seals.Please accept my apologies for the inconvenience and disappointment caused, and I look forward to hearing from you.Helen OsterAdorama Camera Customer Service [email protected] Read more 12/23/2015

Adore Adorama. I love coming here and look at new stuff, or run in if I need something in a hurry (filters!), or rent something I really do not need on a long run.Their online ordering been super-reliable for new equipment pre-orders, beats other online ordering services any day.It's a bit of weird system waiting with ticket for clerk, but they really take good care of you - cameras cleaned, filters installed, everything is turn-key.Perfect.

Comment from Helen O. of Adorama Business Manager 12/23/2015 Thanks so much for leaving your great feedback, Nadia.It really is very much appreciated.Best wishes… Thanks so much for leaving your great feedback, Nadia.It really is very much appreciated.Best wishes & Happy HolidaysHelen OsterAdorama [email protected] Read more 8/26/2016

I have long been a fan of this store. It is my go-to place for many products. But this fault I find inexcusable. I researched and knew exactly what product I wanted. Checked here first to find the product IN STOCK, as per their web site. I left work, went to the store, only to learn it is not, in fact, in stock, but in the warehouse in Jersey. Adorama, there is a big difference between IN STOCK and ONLINE ONLY, and your web site should reflect such. 2 stars, because, yes, I have experienced better.

Comment from Helen O. of Adorama Business Manager 8/28/2016 Dear JohnI was concerned to read of your disappointment, and welcome the opportunity to clarify.The… Dear JohnI was concerned to read of your disappointment, and welcome the opportunity to clarify.The Adorama website has always only ever shown the online stock position, as that is by far the primary vehicle for our sales. Can I suggest that if you are seeking to make a purchase from the store and you need to be certain of the stock position, that you contact the store directly beforehand:Address:42 West 18th Street (Between 5th & 6th Avenues), New York, NY 10011Phone: 212-741-0063Store Hours:Sun: 9:30-5:00, Mon-Thur: 9:00-8:00, Fri: 9:00-2:00Saturday: ClosedPlease accept my apologies for the dissatisfaction you experienced.SincerelyHelen OsterAdorama Camera Customer Service [email protected] Read more 12/17/2015

**Online Store Experience**This has been one of the biggest headaches I have ever had to endure in my life when having to do with buying myself something. I'll begin by telling you that I am a college student, I have worked hard to try and earn myself a Cannon Rebel Ti5. With my own cash. I tried to do my best to find one of the best bundles. I originally was going to go with Amazon because they are always great. I definitely should have stuck with the more familiar websites. From the start I began to get bad feelings about my order. The confirmation email arrived and it said it I wouldn't be charged until the order was shipped which made me feel better. That is until I got charged the next day. That wouldn't have been a problem. If my order had been shipped that day but instead it was shipped 3-4 days after I'd been told it would. Having charged my card and promised to send the order ASAP-The product didn't arrive until 1 week after I ordered it. After having been told my order was on hold and pending. Not everything was sent at once and until this day there is still an item pending/shipping...Overall, I didn't love their customer service. It usually took forever to get a hold of someone and then wait to be sent to someone else. The people usually tried to be helpful but the results usually made me question if anything had been done at all. I also contacted Helen Oster and she apologized about the sudden hassle of Black Friday. It was comforting and nice to know she cared, but I understand it's her job to care. However, it didn't make up for the unpreparedness and mistakes that made the experience pretty bad. While it wasn't their product that was bad, the camera actually came in good condition (eventually) with all it promised, the service was very tough to swallow and it wasn't as helpful as I think a store nowadays should be. If I lived closer I might have picked it up myself, but for customer service and shipping I'll rely on more familiar sources.

Cleaning kit inside. UV lense not included Cleaning kit inside. UV lense not included The whole set up. The whole set up. Camera cleaning it Adorama included. Super cute Camera cleaning it Adorama included. Super cute See all photos from Maria C. for Adorama 4/24/2016

My husband and I saw a great deal on Adorama for a Sony A7 mirrorless camera, so we tried to purchase it ASAP. Unfortunately, we kept getting an error: Sorry, couldn't add to cart Item - ISOA7RD exceeded the warehouse quantity limit. But since it was such a great deal, we continued to try it over and over again. The page said we could call to purchase the item, since the item was on backorder. When we called at around 12pm, we got a notice that they were on vacation for 1.5 - 2 weeks (in April, I might add). So no one was there to answer their customer service line for the ENTIRE VACATION. I have never heard of such poor customer service. Anyways, we were so excited when we got through! But 9 hours later, we got an automated email from Adorama saying that it was a price error, and they will have to cancel our order. My issues are 1, if they're all on vacation, how could they check send this email, but not answer their customer service line, and 2, if the error was on them, how could they make their customers suffer. They didn't even give anything for our inconvenience, unlike other companies that I've dealt with. SO TERRIBLE.

Comment from Helen O. of Adorama Business Manager 4/24/2016 Dear EstherI appreciate your dissatisfaction, however, this was a genuine data entry mistake, which… Dear EstherI appreciate your dissatisfaction, however, this was a genuine data entry mistake, which led to the pricing error - which is why you were unable to add it to the shopping cart. Adorama Camera is currently closed for the holiday of Passover: en.wikipedia.org/wiki/Pa…, however, we have emergency support teams in place, in case of computer problems.The email you received was actually sent by our Head of Customer Services from his home, as soon as he received notification from the 24/7 IT team that this had happened.We are sincerely sorry for your disappointment.Helen OsterAdorama Camera Customer Service [email protected] Read more 10/7/2015

Why buy from Adorama, when you can buy from a real company like B & H?Incident 1.)I bought a Nex camera from them, I opened to make sure everything was in there.  It was obviously opened before but it was a holiday gift so I really couldn't return due to time constraints.Incident 2.)I had a business and bought 16 Dell monitors brand new at 23 inch. I get 4 orders that were incorrect. The boxes were identical except once says 23 the other says 21. Fine we all make mistakes and I wasn't that press to get them all set up yet. I had to jump through 3 reps, and the last one wanted me to prove it by sending a picture of it. I sent 2 pics, and there was back and fourth, and he didn't believe it so I had to take really obvious pictures. Fine, he was just doing his job so I don't scam them and I ended up sending about 20 pics. Now for whatever reason he can't see my pictures. I eventually get my monitors and can say I'm not too upset. I can imagine if I had a looming deadline. There was no apologies or any good will, but what do you expect?sIncident 3.)I was shopping around for a lens and willing to buy it used. I placed an order it was a great deal, better than I can find anywhere. I received it and was happy with it.Adorama earened my trust again.  I gave them another chance and bought a brand new Sony LAEA4 adapter. I was lured by the 3 day shipping. On the checkout there was a sign it was Jewish holiday. No detail they are not going to process my order until........Until when???Chinese New Year in Communist China 2 week - 1 monthChinese New Year in America 0Siesta in Mexico 2 hoursSiesta in France as long as you need(fill in the blanks)................I call customer service, and the rep who punched in my order number wrong twice told me It was processed on Sunday, after placing this order on Saturday. They told me it shipped today which is  Wednesday, is today. Yes it's my fault and customer service made me fully aware of it.If you want to save a few bucks and get possibly screwed and waste time, shop here. Otherwise go to the real camera store B & H.Lesson learned do not buy fromAdoramaadorama.com42 West 18th Street800 223 250042 West 18th StreetNew York, NY10011

I should have known better! I should have known better! 10/31/2015

This review is for photo prints only.  I am never happy with drug store prints and wanted to get some recent Iphone snap-shots printed.  Ordered some 4X6- 5X7 and 8X10's.  The photos shipped the day after placing the order.  I'm very pleased with the great color, and clarity.  I selected the color correction option and gloss prints.  The Ipad ordering app is okay but not great.I'd already given up on a few other online print order services due to wonky apps or websites.  The app was a little clunky but functional.  The prices seemed reasonable.  My receipt doesn't have a breakdown but I paid about $12.00 for 15 prints including shipping.Yay! looking forward to ordering more beautiful photos soon.

Comment from Helen O. of Adorama Business Manager 10/31/2015 Thank you SO much for taking the time to leave your feedback, Jeanne.I copied it over to the guys… Thank you SO much for taking the time to leave your feedback, Jeanne.I copied it over to the guys and gorls at the lab, and I know it will make their day!BTW, please feel free to contact me at any time if you have any questions or concerns.  I am here to help and to make sure that all your experiences with Adorama Camera are fantastic!Thank you and take care.Best wishes,Helen OsterHelen[email protected] Camera Customer Service Ambassador Read more 3/28/2016

Dismal customer service. If you phone the 800 number you can expect to waste over an hour listening to scripted answers from the (outsourced to the Philippines) Customer Associates that consist mainly of "I'm truly sorry, but..." or their all-time favourite "Unfortunately we can't..." It's a Kafka-esque nightmare where they've been trained to frustrate you to the point of having you give up.  Do yourself a favour and shop somewhere else...I know I am from now on.Latest debacle: I ordered gear I needed for an out of country photo shoot. I selected the Expedited 1-3 days shipping because I wanted to ensure it was delivered before I left the US.  Order didn't show up within that timeframe and I left the country for my shoot...missing essential gear.  When I contacted Adorama they tried to blame USPS but thanks to USPS tracking it was apparent Adorama was the real culprit, having wasted nearly two days after my order was placed before they bothered to get my shipment out their door.  Trying to get Adorama to step up to make sure their mistake didn't cost me any more time or money proved to be fruitless so I settled for a refund.  All they had to do was re-ship the order to where I was in Canada, but for some reason this reasonable solution was "against company policy (no exceptions)." Thanks for absolutely nothing, Adorama and yes, this is the end of our relationship. Hello B&H.

Comment from Helen O. of Adorama Business Manager 3/28/2016 Dear PaulThank you for your Adorama order and for your feedback, although I was deeply concerned to… Dear PaulThank you for your Adorama order and for your feedback, although I was deeply concerned to read that this was your experience.I've shared your comments with the CS Manager, and we'd welcome the opportunity to look into your complaints personally - however, we are unable to identify your order from the details above.Would you be able to email me directly: [email protected], with your order number? Could you also please advise the date and approximate time of your call (s)to our CS department - plus the number you called from? Hopefully, this will enable us to track down the recording of your call; it sounds as though we have one or more agents with additional training needs, which we'd like to address as soon as possible.Please accept my sincere apologies for the frustration and disappointment caused, and I very much look forward to hearing from you.SincerelyHelen OsterAdorama Camera Customer Service [email protected] Read more 5/16/2016

Not impressed with Adorama's service at all. Arrived at an empty store, still had to take a number to get served. Waited another 10 mins after taking the number. The gentlemen who handles the used gear and their display gear are the only reasons I would go vs B&h. The rental business customer service and photo development pickup is amazing by comparison. I wish they had a pep talk with the folks and get them a bit more excited about talking to customers. It's a great store overall but,  something is missing! Give them a raise,  adorama!May 28th, 2016Follow up edit. Went back to Adorama in a pinch before trip to AZ,  an associate helped me pick out a great circular polarizer that I had not heard of before. This plus the reactiveness of Adorama to my initial feedback. I'm updating my review from 1 to 4 stars. 1 more star if Ado can make improvements to their number system to further minimize wait time.

Comment from Helen O. of Adorama Business Manager 5/17/2016 I was sorry to read that this was your experience, Ed, and have already copied your feedback to our… I was sorry to read that this was your experience, Ed, and have already copied your feedback to our store manager.We would welcome the opportunity to understand more about what went wrong here; is it possible you could please spare a few minutes to drop me an email: [email protected], with a few more details? It would be particularly helpful to find out the day and time of your visit, and what it was you were seeking assistance with.Please accept our sincere apologies for the disappointment caused, and I very much look forward to hearing from you.Helen OsterAdorama Camera Customer Service [email protected] Read more 8/19/2016

I try to sell a equipment to them and they try to low ball for the prize i don't recommend selling equipment from them and if you don't like the quote  they take a while before they will send back your staff

Comment from Helen O. of Adorama Business Manager 8/20/2016 I was concerned to read that this was your experience, Miyong. Can you please email me: … I was concerned to read that this was your experience, Miyong. Can you please email me: [email protected], with your quote number - and advise how long it was from the time you refused the offer made to you by the used department, until your goods were returned to you. Please accept my apologies for the dissatisfaction caused, and I look forward to hearing from you.Helen OsterAdorama Camera Customer Service [email protected] Read more 7/18/2016 Updated review

ZERO.  WELL HERE WE GO AGAIN.  I agree one star is very generous.  This company is such a hassle and stressful to deal with.  For one thing their inventory management and reporting is inaccurate.  Consequently, I have more than once 'ordered' items that were in fact not in stock WHILE TRAVELING...  I can deal with out of stock -- I'll buy somewhere else.  But they get you invested into a tangled mess because you pay for the merchandise and wait, ultimately resulting in delay and inconvenience.  I reported this OVER A YEAR AGO and it looks like nothing has improved.  If something that I need is not in stock when I order I WANT TO KNOW in a timely fashion.I initially consulted with B&H and then ordered 1 Canon professional photo printer + paper from B&H.  Because UPS is a disaster, they quoted a transit time of NEXT DAY, to go from the NYC area UPSTATE.  Accordingly, instead of processing the shipment as EXPEDITED, B&H sent it out ground with no guaranteed delivery date (ground is supposedly 7-10 BUSINESS DAYS to deliver).  By the time I found out (because I shipped to an address that is not my home address) it was already 2 days LATE.  Furthermore, tracking status had changed from '1 day' to 'no specified date due to operational difficulties.'  As other customers have mentioned, for religious reasons (Orthodox Jewish) both Adorama and B&H close at 2 PM on Fridays and are closed all day Saturdays, reopening Sunday when there is no shipping movement.  If you need something to arrive by the weekend, plan to have it by THURSDAY.At this point I had only one option -- to try to get UPS to deliver the printer that should have been there 2 days ago to be well, delivered. I had insanely long wait times and the UPS supervisors were EXTREMELY ineffective.  Plus UPS is very busy right now.  Seriously, asking for a Supervisor puts you on hold for 35-50 minutes.  Well, 3 UPS supervisors later, and ultimately after taking an entire day to to LOCATE my package, UPS finally said that it would be TWO MORE DAYS to go UPSTATE which made me so mad I said I was canceling that order.On the next business day, I contacted B&H to cancel.  My biggest problem with them was that the email confirmation clearly stated EXPEDITED.  I got delivery confirmation but  I found half the order was missing (THE PRINTER) when it was just too late. There was no way to reach anyone at B&H while the fiasco with UPS occurred, starting Friday.  Monday, B&H rep said rather coolly that he'd recall the one in transit and overnight another one, which in retrospect was in fact very nice.  Stubbornly, I refused and I rue it.I WAS WRONG WHEN I FIGURED THINGS WOULD GET BETTER WITH ADORAMA.  NOW MY PROBLEMS RELATED TO MY ORDER PRINTER + PAPER ARE MUCH, MUCH WORSE.Next, only because I  had had a brief good run with one of the Adorama salesmen Sy, for a few items I thought surely my problems were over. Today he was busy.  He messed up my order and it's totally his fault.  Dealing with him used to be the safest way to go.  I had explained the time sensitivity and a fiasco with UPS ground and he said that it would ship out expedited.  UNBELIEVABLY he turned around and sent it out UPS GROUND, AGAIN (!!!) w/out notifying me and failed to mention that my complimentary printer paper worth $100.00 is OUT OF STOCK!!!!!!!.  In fact this very same printer paper is also offered free at B&H with the printer since it's a Canon sponsored special ...so before that I HAD OPTIONS!  I emailed him (no response) and then called several times (voicemail) to AGAIN insist on expedited to no avail.  Only later, to my horror I realized that Adorama offers NO FREE EXPEDITED SHIPPING for my printer.  ONLY GROUND.  Specifically 7-10 BUSINESS DAYS or 2 WEEKS!  You really have to check for every single item you buy!  The * symbol next to "free 1-3 day expedited shipping*" is extremely important.  Maggie in customer service says that she's monitoring my order and she is going to track it for it to arrive on time.  Just to give her 24 hours.  Maybe 13 hours later a label has been created.  BUT TO COMPOUND MY PROBLEMS I FOUND OUT CLOSE TO MIDNIGHT THAT THE $100.00 'FREE' printer paper from Canon is YEAH ---BACKORDERED. WHEN WAS ANYONE GOING TO TELL ME?!  Best case I am going to have a printer with no paper!!!!!!!!!!!!B&H had the better selection of photo paper.  They carry a Canon photo paper sampler pack not available at Adorama.  The customer service at B&H can actually fix your problem. Or at least has some authority to try.  At Adorama there is a weird and complicated approval structure.  Finally, most sales consultants at B&H have deep knowledge.  Plus their pricing has gotten better.  I have placed several orders with Adorama just this one with B&H.  My vote for now on the lesser of two hassles?  Given similar pricing between B&H and Adorama, go with B&H, especially if your order is time sensitive.  Monitor.  Do NOT trust a great UPS ground estimate, if it matters.

1/9/2015 Previous review AdoramaHow many stars to give?  NEGATIVE???????!PROSPrice: The best I found, very competitive esp… AdoramaHow many stars to give?  NEGATIVE???????!PROSPrice: The best I found, very competitive esp for bundled camera purchase w/ lenses++.  Selection comprehensive, outstandingPersonally, I found their packaging quite adequate to protect my items (sometimes Amazon sends stuff willy nilly and it spills etc.).  When my problem was finally corrected I received complimentary overnight shipping.  Customer Service wait times are not excessively long.CONS:THEIR INVENTORY SYSTEM IS MESSED UP, UNRELIABLE INVENTORY, LOW INVENTORY ON GITZO. I placed a huge, high value order right before Christmas.  Then the nightmare begins.  I find out that the freebie slinger bag that was supposedly not in stock is in fact, in stock.  However, a GITZO item (you cannot reach this company unless you call Italy and I didn't try - another story - lousy customer support by email for product selection) was no longer in stock.  I called and they had no estimate for restocking.  I gave them a hotel address that they could ship it to in January because I move around a lot.  I said please do not hold up the order because of this item I need it asap, for my vacation.  Next, my order is still on hold because a second GITZO item is no longer available - a ballhead.  It's worth noting that B&H didn't even have it...  I could not call them because they are closed for the holidays.  I wait.  It looks like my order is still on hold and I don't see that it has shipped out (no email).  I extend my current hotel stay an extra night to be there for delivery.  It comes a day early but I was not notified in a timely manner.  Then over Christmas they ship the essential ballhead to the hotel that I will be at in January.  I offer to purchase a new one and wait for a credit, if they extend free rush shipping.  It is the only one in their inventory.  I am led to believe that the process would be quick but they will need the original ballhead back.  The hotel uses FEDEX and only sees UPS when receiving a customer package.  5 calls and 5 reps and several stories later,  a rep informs me that a SPECIALIST has decided that I may pay $20 for a UPS pickup as part of the solution to fixing their inventory/shipping error.  By then I had managed to get the hotel to put it back in the mail.  When I call to see whether they have it, the new rep tells me their turnaround is 5-7 days to re-ship.  This is new information obviously, I spent hours on the phone with the hotel to return the ballhead to Adorama quickly.  When they sent me an email and I replied using 'REPLY' it went into their general delivery box...BE SURE TO CHECK THE EMAIL ADDRESS on the reply.  More time wasted.  The rep who is handling my case keeps freaking me out by saying ok so we're going to mail it HERE (TOTALLY WRONG PLACE) like he hasn't been paying attention... I received my ballhead 2 weeks later.  My vacation to 3 or 4 U.S. national parks is over, no tripod, I was not able stabilize my camera, take night shots or use the cable release that I had ordered from Amazon.  I placed a concurrent order from Amazon and their inventory was accurate, their delivery time frame was correct and I only wished I could have ordered that ballhead from them.  Their price was higher but it would have been absolutely worth it.  I had limited access to the internet and I had to spend that time calling Adorama... I didn't register my Nikon lenses within their 10 limit for extended warranty (resolved) and I forgot to save the serial number for a GITZO rebate when I finally got the ballhead at the end of my vacation as we were packing up and leaving to go home.  THEIR EMAIL SYSTEM IS MESSED UPTHEIR CUSTOMER SERVICE IS OK, NOT GREAT WITH A WIDE QUALITY/ COMPETENCE/ EFFECTIVENESS/ PROFESSIONALISM RANGE.  Some barely speak English.  Some were downright rude.  One woman accused me of calling back to get her to do something that I had been informed by the prior rep that they wouldn't do (send UPS to pick up the return package).  Another woman kept saying I'm trying to help you straighten our your problem as if I had somehow caused all of this.  Finally, I don't require a lot of apologizing however it would be nice if the general attitude would be to recognize that they have really, really messed up my order it is completely their fault it has caused an inordinate amount of inconvenience to me and is a source of disruption of my vacation.  I spoke to one rep to spoke pretty much no English.  We could not even communicate.   CONCLUSION:  15 (?!) phone calls, 15 reps and 2 weeks later - nightmare over, item received, case closed.  The last item shipped today.  If their price is vastly superior in the future, I may order from here again.  Noting that holidays and vacations are not the best time to order bc of their inventory and shipping notifications shortcomings.  However based on my traumatic experience ;-D  if there is another vendor with the same price they get my business!!! Read more Comment from Helen O. of Adorama Business Manager 1/10/2015 Thank you for leaving your review and drawing our attention to these problems, Stephanie.I would… Thank you for leaving your review and drawing our attention to these problems, Stephanie.I would welcome the opportunity to address the issues you raised, but need your order number. Can you please email me: [email protected] youHelen OsterAdorama Camera Read more 3/30/2016

Came here last month for a sell and trade. The gentleman that is in charge of that dept is this old fetid man that will destroy your equipment while appraising its worth. Sure, he brags he's been handling photo equipment for generations and while that dusty disk drive of his may be bountiful in knowledge, his nerves and dexterity are more suited inserting a triangle block in a triangle hole than handling something that belongs to you.The way he examine lenses. The way he rotates the zoom and focus ring is like a bratty child relentlessly pushing a door with a "Pull" sign makes you cringe. The way he puts the caps back on your lens is like seeing someone with Tourette's thread a needle. Save yourself the trip, they will coo you over the phone and low ball you in person. The experience wouldve been better if they handled other people's property with respect.And to make things worse. I recently purchased a UV filter. Lady who worked there with the Lionel Hutz used car salesman smile and upsell gibberish sold me a MEFOTO filter, said it was made in Germany blah blah. I went with it. Looked at the box, Made in China.Call it my fault for not doing research but being lied to is unacceptable

Comment from Helen O. of Adorama Business Manager 3/30/2016 I was deeply concerned to read your feedback, Thomas, and have already shared your feedback with the… I was deeply concerned to read your feedback, Thomas, and have already shared your feedback with the Used Department Manager.We would welcome the opportunity to understand more about your experience - and to address what sounds like a need for updated staff training.However, we are unable to ID your transaction.Could you please email me: [email protected] with details of the date and approximate time you came into the store? It would also be helpful if you can give us a description of the person who served you.If you made a sale or purchase on this occasion, your receipt number would be helpful.Please accept my sincere apologies for the dissatisfaction caused, and I very much look forward to hearing from you.SincerelyHelen OsterAdorama Camera Customer Service [email protected] Read more 3/9/2016

Never buying from Adorama ever again.Purchased speakers with intent that I would be getting a $25 rebate. I sent in the paperwork along with the UPC/Barcode to processing. 1-2 months later, never heard back from the company about my rebate. Went online to check the status, and they declined my rebate due to a "UPC/Barcode mismatch". This could have easily been resolved by notifying me, however, I never received any email/mail update from the company about this declination. As a normal human being, one cannot expect us to self follow-up on a rebate that generally takes months to process, we just don't have that kind of time.This is one of many ways companies like Adorama profit/generate sales. By taking advantage of "Rebate" deals, by sucking you in with a rebate, to finding a reason to decline your rebate and never informing you about it. Months will pass and the consumer will inevitably forget, where its much too late to claim the rebate.From sad and disappointed 1st/last time customer,Johnny

Comment from Helen O. of Adorama Business Manager 3/10/2016 Dear JohnnyI was concerned to see this, and would like to help, if I can.Would you be able to email… Dear JohnnyI was concerned to see this, and would like to help, if I can.Would you be able to email to email me directly: [email protected], with your original order number. Could you also please forward on to me the correspondence you received from the rebates company? (We sub-contract out rebate fulfilment to an external specialist company, so if they are failing to provide the level of service to our customers that we expect, then we will certainly need to address this with them).Please accept my sincere apologies for the frustration and disappointment caused, and I very much look forward to hearing from you.Helen OsterAdorama Camera Customer Service [email protected] Read more 2/25/2016

Awful Service, even from the CS AmbassadorEmailed support and Helen, both just send canned responses without reading customer's email. After I was told by Helen that they can't honor holiday return due to time lapse, I asked them to send me the invoice so I can try to resell. She instantly again replies with: "As I said, we can't do the refund....canned email"Again not even reading my emails since I've already acknowledged that they won't take my return. I expected canned responses and not reading customer emails from their crappy support team but not also from the customer support ambassador!Helen will probably try to respond to this as she does every review trying to justify her self.. Don't buy it.. there's a reason why this company has 3 stars and so many 1's where Helen tries to defend the company and herself.

Comment from Helen O. of Adorama Business Manager 2/25/2016 Since the email you sent me this morning contains NO request for an invoice anywhere, there is no… Since the email you sent me this morning contains NO request for an invoice anywhere, there is no way I could have known what you wanted, Lee.I sent you a perfectly civil response to your email - which was BLANK - as follows."Dear LeeAs I stated previously, this order was placed November 26th 2015, therefore you are way past even the Holiday Returns period, which expired January 15th, 20016 - almost 6 weeks ago.If you do not want the item, our used department may be wiling to purchase it from you - but no guarantees. You will need to contact them directly: adorama.com/pages/usedQu…Other than that, as you are past the registration date for the drone - as it was purchased prior to December 21st 2015 - I suggest that you try to sell it - on eBay or CraigsList, for example.Best wishes,HelenHelen OsterAdorama Camera Customer Service Ambassador"My job is to assist customers, Lee, not as you allege, "to defend the company..."When you have removed all the negative reviews, I will send you an invoice. Read more
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