Great management now for this nightclub. Feinstein's is a welcome change from the Rrazz Room, where only the gay male couples got decent seats and the rest of us got the leftovers. Rude managers/owners came west and brought their nastiness with them (giving the nice people from New Jersey a very bad name). Last time I was at Rrazz Room, they sat me so far over to the side that I could see the back of the performer's head. Right before the show started, they put up a Big Amplifier Box right in front of me and then I couldn't even see the back of the performer's head. Too late to make a scene because show was starting, so I waited until afterward and talked to one of the Jersey boys -- he couldn't have been ruder and completely blew me off. Then the Nikko blew Jersey off (who's got the rrazz now?) and Feinstein's came in. Different demographics scattered throughout the club, not crammed in like sardines as we were when Rrazz ruled, and respect for their paying guests. Enjoyed Spencer Day tonight (he'll be there 5/25 too)... a modern day torch singer who's very talented and clever. Thanks Feinstein's for making this into a great nightclub, just what we needed in SF.8/24/2016
I just realized that I never reviewed one of our favorite venues in SF. For some reason, even after almost a dozen visits through the years, every time I'm there, I look around and remember how much I love this room and what a quality experience they deliver.What's not to love? As others have remarked, there practically is no bad seat in the room. Service is swift, unobtrusive, professional and friendly. The sound is perfect and they draw top talent from Broadway and beyond. (I will FOREVER treasure seeing Chita Rivera perform inches from my table.)Price? Well, it ain't cheap, but it IS reasonable. The ticket prices vary by performer, but generally fall between $50-100. There are two areas in the room. Close-up and not-quite. It's a small room so even the "cheap seats" get a good view. There are frequently excellent discounts via Goldstar and other providers for the lower-priced seats. In addition to the admission charge, there is a $20 minimum per person (traditional for cabaret venues - previously, the standard was two drinks). We usually arrive early and eat there. The small menu is delicious and is a pretty good value. (For instance I recently had a kobe beef burger and fries that was actually a bit too big and juicy - those are small tables - for $16). Considering we're talking about 5 star SF hotel prices, that rates as cheap! Of course, if you want to spend your minimum on drinks, two of 'em will take care of it. If you eat at the excellent Anzu Restaurant upstairs beforehand, and notify the staff, you'll have front row seats reserved for you. (You'll still need to spend $20 on after dinner drinks or dessert, though)Really, just an excellent place. I loved the old Plush Room and the Rrazz Room which used to occupy this space. However, it's only gotten better under the artful management of Michael Feinstein and his staff at the Nikko.A very well deserved five stars.9/6/2013
Such a small space, used to be the Rrazz Room, great venue. We've been here twice since rebranding, last night Christine Ebersole, a great performer. Service is haphazard, drinks a little light, desserts a little heavy. Under no circumstance should you let them seat you at Table 49. This is the worst table in the room. You will have lights glaring in your eyes, and a lousy view. Come for the show. Enjoy!5/28/2013
As a long time attendee of the Rrazz Room, I am very happy Michael Feinstein took control of this wonderful space and that it did not sit empty for long, especially with the closing of the Rrazz Room soon after their move. Feinstein's has made some wonderful cosmetic improvements with the outside bar and entrance area. The black curtain replacing the white curtain across the back of the stage is a nice cosmetic improvement as well. Don't let the higher ticket prices get you down...while it seems shocking at first, each ticket comes with a $30 Anzu or showroom credit. I don't find the menu prices have increased at all, and like that I've all ready put $30 per ticket towards my bill. Feinstein's doesn't pack the room the way the previous occupants did. We've been to Feinstien's twice now, and commented that four of us were comfortably seated in a space that would have been cramped in the past. The seats were perfect...until the two tall guys came alone five minutes before the show started and completely blocked my view for the entire show....it's definitely worth paying the extra $10 per person to not have that happen. Additionally, it appears the staff have been trained to be less intrusive during the show. While the staff used to flutter about constantly, doing their jobs, often now I see a flood of staff come through in between songs, being less obtrusive to both the patrons and performers. I noticed this great change immediately! I'm also pleased to find they've employed some of the previous venue's wait staff.The only reason I did not give this five stars is that I was a club member of the Rrazz, and always had the same perfect seats at every show, and didn't have to fight the crowd for a seat, so I guess I'm a little spoiled in this space. I hope Feinstein's will offer up something like that very soon. You can reserve your seat if you eat at Anzu's first....but their menu has never been appealing to us in all the years we've been attending shows at the hotel.This is my favorite venue to see a show. Period. The space is intimate, the sound is fantastic and 99% of the time performers sign autographs and pose for photographs afterwards. Thank you Feinstein's for keeping the wonderful nightclub tradition alive in San Francisco, I was really feeling lost without it!5/11/2013
Very expensive compared to the Rrazz Room. Ordered food and it came cold. Sent it back and it still came cold so we just ate it.Have to figure $100+ per person to see a show. The show was 65 minutes. Won't be returning.Poor value for the money.5/24/2013
I really wanted to give Feinstein's five stars, and hopefully will as they iron out the kinks in their new location. It looks gorgeous, simpler and yet more elegant than The Rrazz Room did. It is expensive and there are a lot of charges first time visitors may be surprised by, but service was good, sight lines were not. All tickets come with a $30.00 food/beverage credit which is a smooth move. The staff seemed eager to provide a great experience and although struggling with a lot of tables, our server was excellent. One note that was troubling and disconcerting was a handful of customers who were overserved and interrupted the show with loud, bellicose comments to the performer. It was funny a few times, but it got obnoxious quickly and no one seemed willing or able to quiet the guys. Sound was good, lighting a great improvement, food was small portioned but tasty and our table was too small for the food and beverage we ordered, so thank God we were seated early enough that we could 'borrow' the empty table next to us. The banquet we sat on was very uncomfortable and our backs were in agony by the time the show was over. One commonly expressed complaint we heard is the way the front of house staff tell everyone that asks for better seating that the room is 'sold out' and changes can't be made. After hearing that a dozen or more times, the people loudest got moved while several tables weren't even used and others had quite a few empty seats. I've owned and operated a lot of restaurants and clubs and I know the value of good seating, but I truly believe one of the things that killed The Rrazz Room was their handling of guest seating. I hope Feinstein's works through these tiny glitches and becomes the great and elegant nightclub San Francisco deserves.