The Great Highway Inn - Hotels - 1234 Great Hwy, Outer Sunset, San Francisco, CA

The Great Highway Inn   - Hotels - 1234 Great Hwy, Outer Sunset, San Francisco, CA
9/22/2016

We had to find somewhere close to the hospital UCSF not to familiar with S.F, but the ladies at the front desk was very helpful, room was more then we expected. Got and extra room for our other sister and baby, 2 lg Queens. Great view to the ocean. Not bad on pricing would definitely come back. Cute and quiet place, good parking, just didn't like the stairs. Did include microwave and fridge, highly impressive and would consider coming back:-)

5/30/2016

Simple even though a tad dated/tacky. Clean and crisp bedding.  New bathroom. Fresh room smell.  Good cross breeze. Little mini fridge and microwave.  Near beach and during our stay, peaceful.  The rooms could use some updating but it's an INN not a five star snob hotel. For our one day escape from home and the in laws, pleasant.  The doll of a guy at the desk was great over the phone and also pleasant in person.  I appreciate this experience.

5/2/2016

We spent one mortifying night in room 217.  For the price, you can stay in a HOTEL pretty much anywhere in the city. Based on our room, I would call this less than a motel. While the gentleman who checked us in was very polite and the parking is free, nothing can make up for the rooms.  See photos for evidence of the atrocity that is this motel. I don't care where you stay, it will be better than this.Just trust me on this one.

Exhibit D - bathroom where horror movies & pornos are filmed. Fully furnished, pubic hairs & all. Exhibit D - bathroom where horror movies & pornos are filmed. Fully furnished, pubic hairs & all. Exhibit C - fine furnishing from 1970 made of pressboard and paaaaleeeze. Exhibit C - fine furnishing from 1970 made of pressboard and paaaaleeeze. Exhibit B - bathroom fan from 1920's. Hasn't been updated...or dusted since. Exhibit B - bathroom fan from 1920's. Hasn't been updated...or dusted since. See all photos from Gabrielle T. for The Great Highway Inn 6/13/2016

I don't even want to give this place 1 star. I'm ok with the old "beach motel" type of look this place has. It's an Inn on a highway so I don't expect an elegant room. But this place is filthy. It's so dirty I feel like the owners should be fined for it. They are putting the publics health at risk. Lice, bed bugs, mold... That's not even considering the bathroom. The bathroom is just sickening. At the very least, the room should be sanitized. We had to keep the window open all day and all night because of the horrible mildew/mold smell. They didn't even vacuum. We showered with sandals on and had to clean the toilet ourselves upon arriving. This is just unethical and negligent. Not only will I not stay here ever again, I plan on reporting this place to the health department.

Gross Gross Gross Gross Gross Gross 3/2/2016

Ok I wish I could rate this based on individual points. I'll break it down by pros and cons. First off there is nowhere to stay in the sunset that is amazing. Beach  hotels aren't the same in San Fran as they are down south in Orange County. The outside of the hotel is super interesting. 1/2 of it has been updated and is painted bright modern colors and 1/2 has not been painted. The side that has been painted has "remodeled" rooms. When we called to book the room and learn about the different room options Joann at the front was amazing. She was so detailed with all of the rooms and helped us find the perfect one for our family. We were able to get a suite with a separate room in the back with a door to put our twin girls in to sleep. They slept amazing thru the night having their own space! They didn't have a bath tub In the room only showers but it worked out fine for our girls. It's walking distance to the beach. You can see the beach from the room. The room over all was clean except for the laminate floors were very dirty and the window sills had tons of black dirt. Beds were not that comfortable. If you're not planning on spending tons of time in the room it should be fine. If they kicked it up a notch  it could be the perfect place to stay in the sunset.

5/31/2016

I like this place everything is really nice and lovely something simple nothing fancy why fancy everything is the same!! If I come again I would like to come back again and check in here again!!

5/17/2016

Terrible terrible terrible.Don't go to this place!!!We arrived By midnight, when we got the room we were too tired to look around us, the roomThey gave us is on the third floor, really far from the reception, with no elevator of course.and when we woke up in the morning we saw that's the bathroom was full of fungus all over the walls of the toilet and the tub.We called Expedia (who we made the reservation throught) to take care of something else, and then we complained about the room, and the nice great from Expedia asked us to make a complain on the reservation after she called the hotel. When we went there, the manager was so upset that we called Expedia so he was punishing us and said he's not willing to talk or help us cause we talked with Expedia first, then he just walked away. What a terrible service!! Don't go there, if you can't find an hotel, sleep in the car, it's much better !

11/9/2015

For the money this place is a good deal. Staff was helpful, breakfast was fresh and generous. They shuttle guests to and from UCSF twice a day (9AM & 4;30PM). I stayed there because I had business at UCSF for a few days. MUNI bus was close by. Room had amenities such as fridge and microwave.The heater worked well which was very nice because it can get cold when the winter wind blows in from the ocean They only noticeably bad things were the room smelled of stale cigarette smoke (I was asked to sign a  release for cleaning fees if I smoked in my room, even though it stank of smoke already) and the carpet was dirty (stained) Parking was adequate and FREE which is an added bonus since most places charge for parking. I would and do plan on staying again.

8/13/2015

The hotel is nice and clean with amenities in room like a microwave and small fridge. The TV is newer with lots of channels. The staff are kind, friendly and helpful.

View from my room. View from my room. 1/20/2016

I was really excited to stay here. My band is on tour and are currently in Santa Cruz. Thursday night we were supposed to play in mount Shasta before heading to Caspar but mount Shasta fell through so we decided to spend a day in San Fran.This hotel was reasonably priced and had a big enough room for 6 people . I used booking.com and somehow the dates that were put in said Tuesday the 19 with an arrival at 2pm (which is dumb because I was making the reservation at 8pm on the 19th) when it should have been the 21st-22nd. I'll take the blame for that. I guess I should have double checked the dates.AnywayI got an email from booking.com saying my reservation was missed and they were going to charge the full amount (which wouldn't work because I used my credit card to make the reservation as I was the only one with my card when we were making it and my band leader was going to use the band account to pay when we got there) anyway I called and spoke to a gentleman and told him that the dates were wrong and I wanted to correct the date that it was just a misunderstanding. That gentleman put me on hold and another man I assume can only be the manager named Michael came on and told me that it's my fault the dates were on there incorrectly. I was like "ok so can we correct the dates?" And he told me know and to take my business elsewhere because there are some concerns about the details I made from my reservation including not enough address information and validity of my card. I was like "can you clarify" and he said no and said good luck finding a different place.Now I get it, 6 people Coming to stay, the reservation was "missed" and the card couldn't be charged for the missed reservation because it wasn't the card that was going to pay in the first place it was just a reservation holder because I was the only person with their card on them when I was making the reservation , I get it, I do, but not giving me a chance to explain that? I had my band leader with me when I was among the call and it all could have been updated right then with the actual payment card if he was so worried about it. Michael was extremely rude and unprofessional.Super disappointing. Anyway, we found a hotel for cheaper at the top of Lombard street that has free parking breakfast wifi etc so all for the best. I'm not discouraging anyone from going there, I just hope that's not how they normally interact with customers.

Comment from Teri H. of The Great Highway Inn Business Owner 1/20/2016 In response to Samantha Willis: We are sorry that Ms. Willis made a mistake when entering her dates… In response to Samantha Willis: We are sorry that Ms. Willis made a mistake when entering her dates when reserving through Booking.com: there is little we can do about that. The accuracy of the data entered into a third-party booking site is the responsibility of the user. We can only enter what they tell us. What we take exception to is the fact that Ms. Willis admittedly used an invalid credit card when making her reservation. Using an invalid credit card to guarantee a reservation is no guarantee at all. Because of this we were denied the revenue for the date she booked. Because of these facts we declined to accept another reservation from her. Ms. Willis never actually checked in to the Great Highway Inn and did not stay with us. It is dubious that she has even seen the property, and as such is not qualified to render a review. Read more 12/1/2015

A very basic place to stay in a great location. Clean and plain with thin walls. Great customer service in the front office by Mike!  Close to streets and ocean. Walking distance to food.

8/7/2015

For $200 a night in SF this is what you get?  Old painted chipped front door.  People arguing outside your window at 2 am?  DO NOT stay at this place until they fix up the neighborhood and this motel.  Even places out "in the country" like Sonora are better than this mess.  The inside of the room was just ok but it was everything else that was not.  There are plexiglassplates in front of the customer service people in the lobby.  What does that tell you?

7/3/2015

Staff here is very unfriendly, bordering on rude. At first, they seem quite happy to take your money, but if there is EVER any small issue to arise, the staff instantly becomes angry, rude and frankly could care less about finding a solution. When making a reservation via phone nearly 3 months in advance of a visit, I was misinformed by staff about cancellation/booking policies. Called back to clarify, got a different employee and was advised of a completely different policy. Unfortunately, what I was told over the phone (twice) was not correct and when I called to inquire about a new charge on my card, staff explained that "somehow" there were no notes in my reservation to document those previous conversations... "unusual, because we keep detailed notes in the system" she explained. I then asked to speak with the manager, Michael. As I began to explain the booking mix-up, his tone quickly changed and it became very clear that he was not interested in hearing what the customer had to say...and he instantly transformed to rude and aggressive. I then got a condescending lecture about policy & procedure, even though I tried to explain there was clearly a mix up made by staff and I was trying to work things out with him. The call quickly turned south and he repeatedly told me to just take the problem up with my credit card dispute dept, and that he was "done". He then hung up the phone on me mid-sentence. So nice.There are hundreds of other hotels in SF and this rude, lecturing, unprofessional group of people will no longer get my business.

Comment from Teri H. of The Great Highway Inn Business Owner 7/3/2015 The Great Highway Inn, like most hotels, accepts only guaranteed (by credit card) reservations. We… The Great Highway Inn, like most hotels, accepts only guaranteed (by credit card) reservations. We have a 24-hour cancellation policy that is clearly stated on our website and confirmation letters. In the instance of reservations via telephone, the policy is clearly stated at the time the confirmation number is read back to the guest and the confirmation letter is transmitted to that guest's email address. Jeff W. never actually stayed at the hotel. He made a reservation April 13 for a June 26 arrival and apparently forgot about it, We are required to keep the room open all night for a guaranteed reservation to the exclusion of others. Jeff W's responsibility to the hotel is advise us of a change of plan beforehand. He did not, and he was charged accordingly for a one-night no-show charge. Had he let us know, we could have easily let the room to any number of others who asked for it. Read more 1/13/2016

This is a great place, clean, comfortable and reasonable price. I am here because my wife is very ill at UCSF Medical Center. The price is great, the people were really nice. They had one room left when I arrived and it was on the corner virtually all pass to get to registration and parking. I mentioned this and they moved me the following day. Had a quiet night and finally sleep. On the negative reviews not sure what people were expecting this is a beach motel and kid friendly. It's not the Ritz and it doesn't cost 500.00 a night. I often travel for work, this place is great, definitely recommend. (The middle photo of the room with a table and two beds is precisely what they look like. No wide angle shots or other trickery)

2/7/2016

Do not stay here unless you have no where else to go. I was having surgery at UCSF and we found this motel on their accommodation list and the description on the website and the price was good so a room was booked. We were really excited about being across the street from the ocean. Needless to say, we were shocked when we got into the vacinity of the motel and saw it was on a seedier side of town  but the first red flag was the big glass partition in the office. You expect that at a low cost motel but not when you are paying hundreds of dollars.We started up to our "suite" and the stairs and walk way was filthy and it only got worse. We opened the door and was over come by a stench that was unbearable, it smelled like there was a decomposing body under the bed. The carpet was dirty and stained. The room was very small and not what one expects for a suite. The bathroom appeared clean so I will give them that. We knew we could not stay in those conditions. We talked with the clerk and though she was rude, she obviously was used to this response and did not charge us and we left and was able to find a lovely hotel on Union st called the Pacific Heights for only 21.00 more and was given a real suite that was modern with beautiful decor and the clerk was friendly and accomadating and was still close to the hospital and 5 blocks from Umami burger, a place I had been wanting to try for a couple of years. Do not waste your time or money on this "ocean view" motel.

See all photos from Caleb C. for The Great Highway Inn 11/17/2014

We checked in & then promptly checked out within half an hour. The room seemed a bit moldy on the outside and very stale inside, albeit otherwise clean. After 10 minutes with the door closed I was having difficulty breathing with my athsma & my non athsmatic husband's throat closed up a bit. Maybe it's something they spray in the room? The office guy was nice and offered us a new room, but it was more stale than the first & smelled like old cigarettes. We chose to leave. Too bad, it would have been nice to be near the beach.

4/2/2015

Well you get what you pay for. Although the price may be inexpensive you will wish you found a better place to stay. The room we have clearly had someone who smoked in it even though there is a no smoking sign. Find a different place that's worth your money.

1/8/2015

had a check in time of 4pm but I had stated i would be in town at 3pm when I booked. I got to the hotel at 3;30 and my room was ready. Not knowing what to expect due to some of these reviews, I was blown away with the room I was provided! It was literally across the street from the ocean, and my room was huge. I had a couch, love seat and a king size bed. I had a flat screen tv and all the cable channels! I was in town for a concert but I didnt want to leave my room. I would stay again.

2/25/2015

Did not like the smell of this place. Like old sweaty socks n smoke. The people are confused every time I checked in. Also the pastries were old and gross. I seen gross used bloody panties by my room and people having there fights all night. I won't go back for sure.

2/9/2013

Recently my son had a medical emergency and was flown to UCSF Medical Center in San Francisco. Being from Southern California, I was a long way from home, so I needed a place to stay, and I needed it quick (they were one of the few places that had a room available)! They are located just across from the beach, which would be nice in the summer when you aren't dealing with an emergency situation. Although they are a good 3 miles from the hospital, the Muni / enclosed cable car, that takes you right to the hospital runs very close (only 2 short blocks away) to the inn / motel so the distance is really not that inconvenient. They will also shuttle you to and from the hospital if you really need that option. There is a great little cafe (Java Beach) conveniently close by as well.The first time I visited, the room I was in had a single bed. It was clean and comfortable with NO bedbugs, and NO lumps in the mattress (as was reported by Michelle B in 2009)! In addition to the nice TV, there was a refrigerator and a microwave in the room, with a good free WiFi connection.BTW, be sure to let them know if you are visiting someone in the hospital.The new managers (Sharon and Tom) were both very kind. Although I paid more than I would have liked (110 per night for the room with one bed), it IS San Francisco, so that's not really too bad. But don't be fooled, it is a motel, not an inn. I stayed for several nights before returning home. When I went back to San Francisco to bring my son home, I again stayed at the Great Highway Inn, but got a room with two beds so my son had a place to sleep that night before our flight home. Again, the room was wonderful (135 per night), and the only problem I had was that the WiFi was intermittent in that room. I will definitely stay here again when I bring my son back to San Francisco so we can actually enjoy some time exploring San Francisco.

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