Walgreens - Drugstores - 498 Castro St, Castro, San Francisco, CA

Walgreens   - Drugstores - 498 Castro St, Castro, San Francisco, CA
9/23/2016 Updated review

This Walgreens is okay only because it's 24 hours. It's clean the aisles are nice and neat. I didn't see too many employees, but I guess that's how things are now days. I will say I wished the pharmacy did a better job at communicating with each other on prescriptions. Overall I'm pretty neutral with this Walgreens. I give it three stars for cleanness and availability for 24 hour pharmacy.     I haven't been back to this Walgreens in a while, but from my last experience I up my star rating to a full 5 stars for one reason. The lady working in the cosmetics was beyond helpful.

4/6/2016 Previous review This Walgreens is okay only because it's 24 hours. It's clean the aisles are nice and neat. I didn't… This Walgreens is okay only because it's 24 hours. It's clean the aisles are nice and neat. I didn't see too many employees, but I guess that's how things are now days. I will say I wished the pharmacy did a better job at communicating with each other on prescriptions. Overall I'm pretty neutral with this Walgreens. I give it three stars for cleanness and availability for 24 hour pharmacy. Read more The nice lady was so kindly to spend the time to help me find the right product for my skin. The nice lady was so kindly to spend the time to help me find the right product for my skin. 8/16/2016

Friendly staff & a pretty good selection of the usual Walgreens staples. Generally pretty clean inside and well stocked. Chilled drinks selection could be a bit more varied/healthy but that's about the only complaint. Convenient location too !

6/13/2016

Efficiency at the pharmacy has declined since the remodel. My wait time, once I reach first position in line, averages over 10 minutes. Not everyone can stand for more than 20 minutes, and the seating is too far away to be useful. Should have waiting customers take a number and sit until called. This would also give a little more privacy to people picking up.

7/10/2016

This place has the best customer service in the pharmacy. Really, better than. Other places for super friendly prescription service. Always looking to save you money and brighten your day! Nathan is a super starter, but everyone there is so great. Even phone calls are easy once you navigate the phone menu!

7/9/2015

This is a review regarding the pharmacy. I called to check on a prescription this morning, and spoke with Tiffany.  She informed me that my prescription had not yet come in, which was weird because I'd called my doctor's office first to make sure the prescription was sent.  Tiffany said she'd call my doctor and figure out what was going on.  I assumed that was the end of it, but no, Tiffany actually called me back to let me know they now had my prescription and I'd be able to pick it up later today.Thank you Tiffany, you are truly wonderful.

4/10/2015

This Walgreens is A-OK.They have essentials and it's convenient. There is really nothing special about this location. Had a OK experience in here.

3/4/2016

24 hour pharmacy! One of the few in the City. They have everything you need in a pinch. The store remodel makes it more open. Pharmacy does the best it can with a demanding clientele. People blame the pharmacy when their insurance doesn't approve or allow them their medication. People need to understand their insurance policy or know they can always pay out of pocket. I'm grateful that they are always open.

7/5/2015

I asked my friend Do you think they have hair ties? Right on cue a man in a blue shirt answered Yes, right down there in this aisle. I was so pleased I picked up a hair brush which I needed for awhile. The magazine section with the Hallmark section is really cool and I liked that. My checkout was fast and easy. My clerk was Tess and she was a-ok.

The hair ties were easy to find thanks to an attentive sales associate! The hair ties were easy to find thanks to an attentive sales associate! The crosswalks are rainbows!! :)) The crosswalks are rainbows!! :)) 12/23/2015

This is the best walgreens pharmacy I have ever encountered.The pharmacy staff is highly competent, efficient and pleasant to work with. They pay attention to detail and fill every Rx with the highest level of accuracy. An exemplary pharmacy! Thanks for reviving my faith in walgreens again (all other pharmacies either take too long or get your refills wrong. Not this one!)

1/13/2015

I was basically lied to, about a policy that does not exist. Pharmacist refused to fill a prescription for my husband, for pain pills following surgery. Claimed it was because he was a new patient, and the prescription was from outside the city. Yes, it was from a place called Stanford Medical Center, maybe you've heard of it? (And it was written on safety paper with security features, no less!) So, a prescription from Dr. Quack in the city would be okay, but not one from *Stanford*? That is the dictionary definition of stupid.Adding insult to stupiity, she said this was a standard Walgreens policy, that no Walgreens in the city would fill it. That was a lie, as another Walgreens later said that they would fill it - however they were out of the meds at that point, so my husband had to go without until his normal CVS opened in the morning.I've used Walgreens for my prescriptions for years, but will be moving all my business away from them, and encourage you to do the same.

7/10/2015

Awful. They remodeled and "upgraded" their pharmacy and it's SLOWER. They cannot ever supply a prescription in less than 30-40 minutes. They get more than 1 star because they are the only 24-hr game in town. If you need a prescription and need to wait, go to CVS.

10/5/2015

If you can avoid this Walgreens pharmacy, do it! Every time I try to refill anything, I'm alway on hold for at least 15 to 20 minutes. Also, when picking up, there is alway a long line and few people to help. Walgreens is normally decent but this one is terrible! Not to mention, the people here barely speak English. Rite Aid is a much better place, plus their prices/co pays are cheaper.

8/24/2014

My trusted Pharmacy. This Walgreens is closest & most convenient to me & my life. I switched Pharmacies from the WG on Van Ness & Market to this one in January after my Insurance changed & I have to say that the difference has been wonders... Enough so that I'd give this Walgreens 2 more Yelp stars than I would possibly any of the others. I have had some problems with the Photo Lab at this location & returning prints that didnt come out the way I wanted.Despite the high prices & tricky pointless & complicated Walgreen Rewards Card Programme, this is a one stop shop of Convenience & sometimes its just not worth it to travel to Target or Bed Bath & Beyond to save a few Dollars.I love the Location of this Walgreens.  Be well.

4/3/2015

You know, for a while, as Walgreen's automated prescription reordering came alive, and they gave us Web Access and an iPhone app, it seemed like they had it together. But for someone who has 3 on-going prescriptions, all this great stuff just means that once or twice a month, I get to call the Pharmacy asking Why Wasn't This automatically refilled. Or why did you change it from 90 day supply to 30 day. Or why did you change this to generic without checking that my drug plan covers the generic. And seriously, one of these types of problems occurs at least once a month. Maybe they should just go back to that 1980s style of calling in the prescription every month. . What is wrong with one of the biggest Pharmacy Corporations in the US, in the busiest pharmacy in SF. Is it management at the store level, or is it lack of care on the part of the staff (I never hear I'm sorry that happened), or is it an incompetent IT staff who are constantly making changes and screwing thing up, or is it corporate mis-management? And this has nothing to do with the current remodeling going on. This has been happening for several years. Something that makes me feel it's just not me is how long every customer stand up talking to a pharmacy employee or waiting for them to consult with others or ???  This place is just a mess to have to deal with.

3/8/2016

It's like walking into an alien spacecraft. Blinding...sterile...and unfriendly.

10/11/2015

Hello my name is Michael. And Ed is a very wonderful pharmacist. Such a smart guy, knows what's the specifics about all the small details about medicines. He's talented. Thank you sir.

1/23/2015

I want to like this Walgreens location. But when I came in for a flu shot in September 2014, pharmacy staff members repeatedly tried to pressure me to fill out a medical history questionaire (which asked if I had a variety of vaccinations or had been tested for certain conditions). They pulled this stunt after I had paid and before administering the shot. I decided that the information being requested was none of Walgreens' business. I have been seeing my primary care physician on a regular basis, and I have had a number of vaccinations in the past few years. But they tried rejecting that response.So after reading through this invasive questionaire which had nothing to do with influenza, I decided to not participate. Their bad attitude failed to get them the result they wanted, and drove me away as a customer (except for the occasional pack of gum).

6/5/2015

Since their recent "renovation", their pharmacy has been horrible.  All of the people who used to work the cashiers at the pharmacy there seem to have disappeared and were replaced with people who are...incompetent and rude.  Walgreens--please train your people better.  Bring back the nicer people who worked here before!

6/8/2015

This place is really upside down. Long wait. Very disorganized . Seems like there is no manager oversee .

3/27/2014

This is for the pharmacy.Don't tell us that the prescription will be ready in 20 minutes when its not. You did this to us yesterday for two other prescriptions, so I know it's not a one off thing. Just tell me it's going to be ready in an hour if it is. Otherwise, stop lying to your customers, it's irritating. Third strike, you're out. We won't be back.

Tags:
Related Articles
Walgreens   - Drugstores - 2690 Mission St, Mission, San Francisco, CA

Walgreens - Drugstores - 2690 Mission St, Mission, San Francisco, CA

2/25/2016I actually love this establishment! There is always a gentlemen happily greeting customers and eyeing the premises. Only once have I seen him check someone that called his co-workers a bitch. He checked him in the most classiest and stern wa

Walgreens   - Drugstores - 2238 Westborough Blvd, South San Francisco, CA

Walgreens - Drugstores - 2238 Westborough Blvd, South San Francisco, CA

3/23/2016REVIEW ONLY FOR PHARMACY!I haven't really been here since the remodel so when my doctor gave me a prescription to fill I took my butt over to this Walgreens since it's the closest by my house.First impression: it's nice. I love the layout. T

ScriptDash Pharmacy - 94 Reviews - Drugstores - 1400 Tennessee St, SoMa, San Francisco, CA

ScriptDash Pharmacy - 94 Reviews - Drugstores - 1400 Tennessee St, SoMa, San Francisco, CA

8/14/2016I am a Review Lurker who very rarely contributes to any review site. I had to break my norm for a 5-star review of ScriptDash. I came upon ScriptDash by a tiny little handout in one of my doctor's offices, about a year ago.  Even my doctor h

Daniels Pharmacy   - Drugstores - 943 Geneva Avenue, Excelsior, San Francisco, CA

Daniels Pharmacy - Drugstores - 943 Geneva Avenue, Excelsior, San Francisco, CA

7/15/2016This is a great, great, great, great business. I only go here for their USPS service; the guy in the front who handles the USPS transactions  (I have no idea if he's the Daniel that the business is named after)  is so kind and nice! I absolu

Koshland Pharm   - Drugstores - 301 Folsom St, SoMa, San Francisco, CA

Koshland Pharm - Drugstores - 301 Folsom St, SoMa, San Francisco, CA

6/28/2016If you ever have the opportunity to get an RX filled here and are semi-skeptical of a non-walgreens or CVS, put your fears aside and go for it. In addition to being affordable, the staff just has their ish TOGETHER. They were super awesome a

You Might Also Like

Hillstone   - American (New) - 1800 Montgomery St, Embarcadero, San Francisco, CA - Restaurant Reviews - Menu
9/19/2016Deliciousness, great service and loc ...
Sunset Pet Supply - 121 Reviews - Pet Stores - 3809 Noriega St, Outer Sunset, San Francisco, CA
8/29/2016This is our local pet shop, and my d ...
Pilsner Inn   - Gay Bars - 225 Church St, Castro, San Francisco, CA
8/20/2016The Pilsner is a priceless gem in Sa ...
Traffic School 4 Busy People - Traffic Schools - 303 Twin Dolphin Dr, Redwood City, CA
9/8/2016This was the easiest way to fulfill t ...
OmeDJ   - DJs - Lower Hills, Oakland, CA
9/7/2016We hired Ome to DJ my daughter's bat ...
Keeping Your Balance - 41 Reviews - Accountants - 582 Market St, Financial District, San Francisco, CA
2/11/2013Our company worked with KYB a while ...

Tags