Wyndham Canterbury at San Francisco - Hotels - 750 Sutter St, Lower Nob Hill, San Francisco, CA

Wyndham Canterbury at San Francisco   - Hotels - 750 Sutter St, Lower Nob Hill, San Francisco, CA
9/12/2016

I loved my time at Wyndham Canterbury! The staff was genuine and friendly; they really went out of their way to provide exceptional service. (I'd like to bring special attention to Hann, Peter, and Kim. They're rockstars!)I had a three bedroom presidential unit, and it was gorgeous! The decor was modern, and the beds were incredibly comfortable. I loved having a washer and dryer in the unit as well.

8/1/2016

I took a star off for the number of times per day I was pressured to attend a timeshare presentation or otherwise peddled a timeshare during my 2 night stay at this "hotel."  I otherwise would have given the place 4 stars (with only one star subtracted because of the *4PM* check in time and the 10AM* checkout time (which is ridiculous). Make no mistake. This is a timeshare property that fills its rooms between timeshare usage with "hotel" patrons. I did not know this when I booked the place because it was not in the description on CheapTickets.com. Never had this experience before.  We were there to run a marathon and had to request a late checkout because we do not run as fast as Paula Radcliffe. I had to ask 3 times before I ever got a response ("We will get back to you"). Just tell me yes or no -- we have things to plan and contingency plans to make....The room *****-- The rooms were clean, had a kitchenette with everything you can possibly need, quiet and well decorated.  The bed was comfy much like all Wyndam properties I have stayed with. The bellman -- Super kind and helpful. Responsive to every request. Housekeeping *****-- Very kind and helpful whenever we needed something. Housekeeping during your stay is on demand (which is kind of awesome)... No worrying about people walking on you all the time. The "concierge" *-- By the end of my stay, I wanted to strangle these people. I am quite familiar with SF so I didn't need any of their services, but they were little more than aggressive timeshare salespeople whose only purpose is to try to rope you into a timeshare presentation by any means necessary -- free breakfast, $100 Amex Card, Vouchers....etc etc etc. Seriously, NO MEANS NO. Go eff yourself.  Don't make me cut you. The annoying timeshare people are enough to make me think twice about staying here again, even though all other aspects of my stay were quite pleasant.

7/1/2016

I have a Wyndham vacation ownership and got four nights here at the last minute after deciding to add San Francisco to our CA vacation. SO glad we got in. The staff is incredible (thanks Jacqueline  Dino, Kim, Loch, and Ivan), always available, always helpful, always courteous, and tons of fun! They all remembered my name and were so wonderful. We had two different Presidential Reserve rooms; a three bedroom for two nights and a two bedroom for two nights. Moving was a pain, but the staff stored our bags and even our refrigerated items. Both rooms were gorgeous, spacious, clean, and beautifully decorated. The view from our fourth floor room was awesome Only complaint was the dryers in both rooms weren't working properly, but we managed. The hotel is right within walking distance of most city attractions. Valet parking available for a charge. Our breakfast with the sales people was quick and helpful. Favorite Wyndham thus far!

6/19/2016

Great room, amazing location!! Great staff. Every little question that we had - they helped quickly and friendly. We booked a room for 4 people, it was cozy and the price was good also. It's close to the union squire and china Town, both are places safe to go at night. SF is amazing - enjoy!

Excellent size of bathroom Excellent size of bathroom The bathroom - comfy and big:) The bathroom - comfy and big:) Lobby Lobby See all photos from Lee S. for Wyndham Canterbury at San Francisco 9/1/2015

We arrived on a Friday afternoon at 3 (about a $50 taxi ride from the airport) and we had requested a quite room.  The room they had for us wasn't quite ready but if we were willing to be closer to Sutter Street, they had a room ready so we said ok.  They took our luggage without asking and the bellhop accompanied us up to our room.  The room was the end of the hall on the 7th floor.  It seemed new and lovely.  When we went in the room the dining room was to the left and kitchen area with a mini fridge, coffee machine, microwave, dishwasher, and sink.  It's nice and handy to have dishes available to use.  Under the sink was dish soap, dishwasher soap, and soap for the washing machine.  The washer and dryer are on odd floors so it was the opposite end of the hallway.The sofa was a queen pull out bed and there's was a TV on top of the dresser.  They have a tablet on the side table if you want to browse what's in the hotel (I think, I didn't pay much attention to it).  To the right of the front entrance was a bathroom with a shower (no tub) and the bedroom.  It was also great there's a safe in the closet in the bedroom too.  The closet had a laundry basket, and broom.Because we were there in the afternoon, I didn't find it too noisy, only from the cars below.  But, I soon find the weekend noise travels up to the room.  On a Saturday, I could hear people talking and yelling on the street below until 2:30.  Maybe we should have waited for the other room.  Bring earplugs if you are a light sleeper and room is close to Sutter.  Free wifi for up to 4 devices was good and reliable most of the time, especially when all 4 devices were in use.Downstairs, they have a computer and games room.  In the computer room, you can borrow DVDs to watch in the room or use one of the two computers (there's a printer which was great).  The games room has a pool table and I think Wii too but we didn't go in there.  There's also a decent gym.  In the mornings, they offer free coffee and tea, and cucumber water is available until about 9:30PM.  There's also a set of clean washrooms.This hotel was mostly great, except for a few of the annoying and aggressive staff at the concierge desk.  I would ask one question and they would right away ask my name and what day I checked in and if I wanted to go for a free breakfast/lunch to hear about the perks of being a Wyndham owner.  Some of the staff were ok but there were 2 women that I would avoid.  Great location and we walked everywhere.  About 20 minutes to Japantown, 15 minutes to Chinatown, and 45 minutes to Fisherman's Wharf.

Bedroom Bedroom Sofa that turns into queen bed Sofa that turns into queen bed Front entrance of one bedroom Front entrance of one bedroom 12/21/2015

My parents have a Wyndham time share and though my parents and brother live in the Bay Area sometimes we take a night or two to stay in sf just for fun. I've also stayed at this hotel for my bachelorette party. I love the location of this place first of all. Walking distance to so many places- food and shopping. Also the rooms are wonderful! Really spacious, and not loud from the traffic outside. Also the front desk is really helpful.I've stayed in many places in sf and I would say this place is solid. Though I've been to places with more beautiful rooms and I heard the other Wyndham has a cooler vibe to it, when figuring out where to stay in sf, I always check out the Canterbury in my list of hotels to research since I know I can't go wrong with it.

12/21/2015

Lovely property in a great location. A small group of 3 of us stayed here at our relative's timeshare on a Saturday night. Everything in the 1 bedroom unit was polished, updated and modern. Fully equipped kitchen with all the appliances flatware and silverware you could need. In-unit washer dryer with detergent. The king bed was so comfortable and there was a pull out sofa bed. We were on the 2nd floor but not street side so it was very quiet and peaceful.Just a few blocks from Union Square, Chinatown with tons of restaurants and shopping!Would definitely stay here again!

Beautifully decorated lobby for the holidays Beautifully decorated lobby for the holidays The lobby The lobby 5/1/2016

Location,  location,  location.The valet parked our car and we're enjoying easily  walking this world destination city.Beautiful 3 bedroom Presidential suite.  3 adult couples in traditional higher end decor pushing art deco.Comfortable.  Staff friendly and helpful.  A fabulous central spot to stay in The City.

7/11/2016

I was at a local fair and the sales guy convinced me to go check out one of the property in SF.  I was really excited to go. I never been to a timeshare presentation.  I loved the idea of a investment into a vacation. The person in the fair told me I could go alone to the presentation since I was not married. I was like great I would love to check it out.  We booked a time and I gave him $40.  I got a text and a call from Denise. She said oh you need to bring someone if you are a guy. We don't offer single men presentations, only single women can come alone.  She said you can bring another guy but you can't come alone.  This is such a major discrimination in so many ways and so sexist.

12/30/2014

My parents have a timeshare with Wyndham, so if you're reading this please take note, "timeshare."  Of course they will try to get you to buy because it is also a business.  I have a great idea for those of you not interested, just say, "No," and stand firm.  Works for me every time!  Now for the review.This is a really great property!  The front staff was friendly and helpful.  The housekeeping staff was friendly as well!  We had a two bedroom unit and it had a lot of space.  I love having a kitchen because it's nice to take your time in the morning, and drinking coffee and eating in your pajamas.  We were on the 10th floor and noise was minimal....but you did hear the normal city noise like horns and some loud people.  I only had a few issues.  Cold air came through the large gap under the front door, which I was able to cover.  The coffee maker stopped working, but they replaced it promptly.  The wifi stopped mid-morning but we were leaving so no biggie.  Oh, and there was not enough counter space in the 2nd bathroom.  Other than that, it was a great place to stay and can't wait to return.  It is away from the Union Square noise, but close enough to walk everywhere; Union, Chinatown, North Beach, public transportation to farther parts of the city.I look forward to staying here again.  Friends of ours stayed at the Westin St. Francis and for what they paid, they could've stayed here with a lot of room to move around.

Sunrise view from 2nd bedroom Sunrise view from 2nd bedroom Friendly lobby Friendly lobby Vintage hotel plate Vintage hotel plate See all photos from Mikey H. for Wyndham Canterbury at San Francisco 10/9/2015

What a great little gem. The Wyndham Canterbury is in a great location. I stumbled across this on VRBO. After we checked in on Thursday around 4 pm, they gently guided us over to the guest service counter to set us up for the "free breakfast and presentation."  I felt like they were a bit pushy about trying to get us locked into a day and time to have the timeshare presentation. I came to the city to see family, so trying to explain why I was not going to "lock" in a time was kind of a hassle. The facility itself is BEAUTIFUL. Polished. Clean. Nicely decorated. It presents different than what it looks like on the outside. The building is a sort of mustard yellow, so I was pretty surprised when we walked in and saw the inside. The room is great! Were were put on the 9th floor and it's quite! The room/hotel is obviously newly renovated.  I don't think the Cuisinart coffee maker has ever been used. The mini kitchen has a bar sized sink, mini fridge, mini dishwasher, and all the other kitchen amenities...pots/pans/dishes/blender/etc...so it's great for families or if your planning a long stay. There is also a Media/Entertainment room with a pool table, computers, DVD's and Wii. There is a complimentary  laundry facility on certain floors, and a well equipped fitness center. There is valet parking for $31 a day.Over all, it's beautiful and the price is right. It's in a great location.

View to the bathroom. Everything is spotless. View to the bathroom. Everything is spotless. Really nice gym facility Really nice gym facility The lobby is all decked out in spooky decorations! The lobby is all decked out in spooky decorations! See all photos from Debbie K. for Wyndham Canterbury at San Francisco 1/5/2016

Horrible experience. They get one star because the room itself was actually quite nice. The rest of my experience with this place was horrendous. After traveling all day, I got here and they could not find my reservation. They had charged me a night's stay in advance, but yet they had no record of my reservation? Funny how that worked. It took almost half an hour to get it straightened out, even though I had a confirmation number. Oh, and this is a time share. Since I wasn't given a free or discounted room, I thought I would be exempt from the time share spiel. Wrong. As soon as they finally got me checked in, I was shuffled over to the time share desk. The woman over there was beyond pushy to the point of being intrusive. I finally just walked away from her. There is no housekeeping (unless you want to pay extra for it) and there are no on-site dining options. Valet parking is $31/day; however, the valet is not on duty 24/7, so if you have an early flight, you have to find and retrieve your own vehicle. Had to wait for a copy of my bill at checkout because the only clerk was on a break. Oh, and they could not produce a copy of the bill that included the pre-paid night. I will commute in from another part of town before I'll stay here again.

5/21/2015

Got a really good deal on booking.com for 3 nights for $800 in March. I really didn't know what to expect other than knowing that it's central to everything and walking distance to union square. When we got there it was a little late, after 8pm. The valet guy was there opened the doors and asked if we needed any help, we didn't know where to park so we just asked if we could check in first and get the scoops before deciding to valet. The front desk was extremely nice, checked us in and gave us the option of parking at a garage which is a block away or valet for $30/day. I for sure didn't want to walk a block everyday and it parking at the garage was a in and out fee and that was going to be an issue because we didn't know how often we would go out. I think valet was he best choice, they are there pretty late as well and it comes straight to the front doors. The front desk also offered my cranky 3 year old some cookies, so from there on he always asked for cookies and they were always so generous. The lobby is huge with a nice comfy seating area and complimentary coffee and water. This is a time share so do not expect for house cleaning daily. Let me just list all the pros about this place... - laundry room (free) with complimentary soap and fabric softener sheet - rooms are spacious - one bedroom room has kitchen, huge living area and a dinning table. - complimentary snacks (water, popcorn) - family room (- DVD rental (free) - Bathroom is huge (no bathtub) - walking distance to union square - block away from trolley pick up - walking distance to amazing restaurants. (Pizza place up the street closes at 2am daily) - staff is very pleasantYes I would definitely come back again, the star missing is for the squeaky bed.  But other than that it's a luxury hotel without the heavy price tag.

7/31/2016

First the positives... clean, convenient, staff mostly helpful. On check in, I was told there was a complementary breakfast which I was assigned a time. I was not told that this was an optional timeshare presentation. Upon attending, I was told that by attending, I would get a free week at a Wyndham resort. I own multiple timeshares, so not my first rodeo, I was skeptical, but attended anyway. Turns out the "free" week is a last minute inventory filler. You have to travel within 30 days of booking, so for the most part, a waste of time, but not that huge of a deal.Here is what really annoyed me... The concierge, who is really tasked with selling timeshare presentations made a recommendation of a hop-on, hop-off bus tour, which I paid for in advance. It was with Sightseeing San Francisco. After getting to Union Square to meet the bus, my wife and I waited on line for 90 minutes before being able to board a bus, which took us to the bus company's office to start the tour. We were told we had to get off the bus, and wait another 60 minutes to actually start the tour, as the bus we were on was not doing the full city tour, only downtown. After reluctantly getting off, we found out that was the city tour bus, and that this company only has 2 buses and routinely overbooks and overpromises.I called the hotel and requested a refund. I spoke to the concierge, who claims to have called the tour company, then called me back and told me a refund would be issued, but it would take 7-10 days, which I was highly skeptical. It has been 3 weeks and... surprise... no refund. I have left multiple messages for the concierge, none of which have been returned.I called and requested the email address of the General Manager, Matthew Jones and was refused. I would like to be able to rate higher, however anyone can earn a high rating when their are no issues, it's how a company, and their people respond to opportunities that really separate the top performers from the pretenders. This was something that could have been easily handled, but they made a conscious choice to ignore.

6/13/2016

We had a nice suite with kitchenette that was well stocked with gear. The bathroom was clean & well stocked with towels & TP. As it is in the city, you can hear street noise (sirens, honking) but overall pretty sweet. The staff was great upon arrival and over the 3 days just up until the last little bit. We were running behind getting out and were 15 minutes after check out time. The gal who called the room was awfully snarky. I take full responsibility for being over the time but honestly... When you pay over $350/night & already spoke to someone about having a late checkout..idk but the attitude seemed unnecessary. I wouldn't given more stars had it not been that last little quirk. It left a bad taste in our mouths and almost negated all the rest of the fabulous service and attention to detail we experienced the previous 3 days. They had excellent valet service & parking was $35-40/day and you could get your car out as many times as necessary (although we used über the entire time), it's nice to know. I'd still go back cuz it was really clean & roomy and all our other expectations were met.

5/1/2015

Stayed here a few days ago for a birthday getaway trip with two of my girlfriends. My Grandmother has been a Wyndham timeshare owner since I can remember and all of their properties have been great. I know the drill on the sales pitch so I say no from the get go and they don't bother you much after that. The staff was great (we loved Enrique, the gentleman that brought up our bags)! There was a strange beeping when we first got into our newly renovated 2 bedroom presidential suite. When we got back from running around it was fixed. We wanted an auxiliary cord to play music and the staff brought us one in a matter of minutes. The hotel is gorgeous and conveniently placed in the city. Will definitely stay here next time I visit.  It was quiet at all times.

1/26/2016

First off ,The hotel / staff / rooms would be 5 stars .What ruins the place is the pushy people that try to get you to sign up during your stay, both before and during presentation . For The presentation & sales pitch they use major pressure tactics and actually said some very out of line things. In retrospect I should have spoken to the salespersons manager . I should probably make that phone call so the next person does not have to deal with that person . I found it to be more painful than what I would imagine buying a used car or being called by collection agency to be . Based on the  sales people they have i would not be surprised if many of them  came from collection departments or high pressure debt collectors .Just to reiterate what others  have mentioned it is sad that the hotel and staff are nice but the sales people ruin it for everyone.  I understand how so many older people get pressured into this now, I 100% agree with all the other posters about the sleazy sales people here. I hope management realizes that the sales people ( especially at this Wyndham)  are actually turning people off from buying a "Deed" despite how nice the resorts are.They need to grow some manners , I know if I gifted someone a room and they had to deal with this i would be disgusted.

3/24/2015

Great location especially if you want to be near shopping. Walking distance to Union Square and China Town. BART is also near by and easy to walk to. I live in the bay area and love SF so it's hard to give it 5 stars, simply because it's not my personal favorite area of SF. We stayed here for free for a weekend because my husbands boss couldn't make their stay and let us stay in their timeshare. The room we stayed in was huge! Comfortable bed, clean, and quiet. The front desk and doorman were extremely friendly and know the area and can recommend a lot of great activities to do in the area if it's your first time visiting. We didn't need that, but it's great to know that they have employees that know the area really well. Oh someone mentioned in their review that the mouthwash that they provide taste like tequila. I agree and will also have to warn you: DO NOT USE THE MOUTHWASH AFTER A NIGHT OF DRINKING, YOU WILL THROW UP. They are a little pushy at trying to get you to sit through their presentation, but hey it's their job to get you to buy a timeshare with them, but that can be a little frustrating.

5/7/2016

VIP Platinum owners with Wyndham Canterbury so I expect the absolute best when I come here. I am never disappointed, the staff goes above and beyond to ensure our stay is perfect.

3/6/2016 Updated review

I'm only giving one star because I have to put something. I believe this entire place is a scam. They offered us free parking for attending a presentation about their property, the presentation got cancelled on their end of things. We ended up paying for parking even though they cancelled and when we tried to reschedule. Stay away from anything associated with this property. The property is nice, however, the business practices associated with this place is extremely poor. It's all a sales pitch, they only want to sell, they don't care about you or the concept of vacation. My friends and I are more than dissatisfied with our situation. You can stay somewhere better. Garrett, Lauren and Corrine are the names of those we dealt with who promised us the gifts only to turn around and deny us what was promised due to their shady business practices. I am contacting the better business bureau because I have a feeling that it's not just this location that practices like this. Addendum: Ivan (one of the managers) actually saved the day. We were determined to get what we were promised so we went back and asked to speak to another manager. He gave us our 3 days of free parking. Robert at the front desk was more than apologetic and worked so diligently to get our issue resolved.

10/20/2015 Previous review I'm only giving one star because I have to put something. I believe this entire place is a scam.… I'm only giving one star because I have to put something. I believe this entire place is a scam. They offered us free parking for attending a presentation about their property, the presentation got cancelled on their end of things. We ended up paying for parking even though they cancelled and when we tried to reschedule. Stay away from anything associated with this property. The property is nice, however, the business practices associated with this place is extremely poor. It's all a sales pitch, they only want to sell, they don't care about you or the concept of vacation. My friends and I are more than dissatisfied with our situation. You can stay somewhere better. Garrett, Lauren and Corrine are the names of those we dealt with who promised us the gifts only to turn around and deny us what was promised due to their shady business practices. I am contacting the better business bureau because I have a feeling that it's not just this location that practices like this. Read more
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